Return & Refund Policy

Last updated: July 2026

At Acharkuthi, customer satisfaction is our highest priority. While food items have specific return constraints, we stand behind the quality of every jar we ship.

Damaged Products

●If your product arrives visibly damaged, leaking, or in poor condition, you are eligible for a full replacement or refund.
●Please inspect your order immediately upon delivery and report any issues within 24 hours.
●Contact us via phone (01624607294) or WhatsApp with details and photos of the damage.

Broken Jars

●If a jar is cracked, shattered, or broken during transit, we will send a replacement free of charge.
●Do not dispose of the broken item — we may need it for verification with the courier partner.
●Replacement jars are typically dispatched within 24–48 hours of claim approval.

Wrong Item Received

●If you received a different product than what you ordered, please contact us immediately.
●We will arrange pickup of the incorrect item and send the correct product at no extra cost.
●Please do not open or consume the wrong item to ensure smooth processing.

Photo Proof Requirement

●For all return and refund claims, clear photographs of the product, jar, and outer packaging are required.
●Photos should be sent within 24 hours of delivery via WhatsApp or email.
●Claims without adequate photo evidence may take longer to process or may be declined.

Replacement Process

●Once your claim is verified, we initiate the replacement within 24 hours.
●Replacement products are shipped via the same delivery method as your original order.
●You will receive a new tracking number for the replacement shipment.

Non-Returnable Items

●Opened, partially consumed, or improperly stored food products cannot be returned.
●Products returned after the 24-hour reporting window may not be eligible for refund.
●Items damaged due to customer mishandling after delivery are not covered.

Refund Conditions

●Refunds are processed within 3–5 business days after claim approval.
●For Cash on Delivery orders, refunds will be issued via bKash or bank transfer.
●Full refunds are issued only when a replacement cannot be arranged.
●Shipping charges (if applicable) are non-refundable unless the error was on our part.

Return & Refund Policy

Last updated: July 2026

At Acharkuthi, customer satisfaction is our highest priority. While food items have specific return constraints, we stand behind the quality of every jar we ship.

Damaged Products

●If your product arrives visibly damaged, leaking, or in poor condition, you are eligible for a full replacement or refund.
●Please inspect your order immediately upon delivery and report any issues within 24 hours.
●Contact us via phone (01624607294) or WhatsApp with details and photos of the damage.

Broken Jars

●If a jar is cracked, shattered, or broken during transit, we will send a replacement free of charge.
●Do not dispose of the broken item — we may need it for verification with the courier partner.
●Replacement jars are typically dispatched within 24–48 hours of claim approval.

Wrong Item Received

●If you received a different product than what you ordered, please contact us immediately.
●We will arrange pickup of the incorrect item and send the correct product at no extra cost.
●Please do not open or consume the wrong item to ensure smooth processing.

Photo Proof Requirement

●For all return and refund claims, clear photographs of the product, jar, and outer packaging are required.
●Photos should be sent within 24 hours of delivery via WhatsApp or email.
●Claims without adequate photo evidence may take longer to process or may be declined.

Replacement Process

●Once your claim is verified, we initiate the replacement within 24 hours.
●Replacement products are shipped via the same delivery method as your original order.
●You will receive a new tracking number for the replacement shipment.

Non-Returnable Items

●Opened, partially consumed, or improperly stored food products cannot be returned.
●Products returned after the 24-hour reporting window may not be eligible for refund.
●Items damaged due to customer mishandling after delivery are not covered.

Refund Conditions

●Refunds are processed within 3–5 business days after claim approval.
●For Cash on Delivery orders, refunds will be issued via bKash or bank transfer.
●Full refunds are issued only when a replacement cannot be arranged.
●Shipping charges (if applicable) are non-refundable unless the error was on our part.