Frequently Asked Questions
Last updated: July 2026
Here are answers to the most common questions our customers ask about Acharkuthi's homemade pickles, delivery, storage, and returns.
How long do the pickles last?
Our pickles, when stored properly submerged in mustard oil and kept in a cool, dry place, can last for 1 to 2 years without any loss in taste or quality. Since we use no artificial preservatives, the natural curing process with mustard oil and sun-drying acts as a traditional preservative. Always use a dry spoon when serving.
How should I store the pickles?
Always keep the pickles fully submerged under the mustard oil inside the jar. Store in a cool, dry place away from direct sunlight. Use a clean, dry spoon every time you serve — moisture is the biggest enemy of homemade pickles. Occasionally expose the jar to mild sunlight to maintain freshness and prevent mold.
Do the pickles contain any preservatives?
Absolutely not. All Acharkuthi pickles are 100% natural and free from artificial preservatives, chemicals, colorings, or additives. Our preservation method relies entirely on traditional Bengali techniques — sun-drying, wood-pressed mustard oil curing, and home-ground spice blends.
Is Cash on Delivery (COD) available?
Yes! We offer Cash on Delivery across Bangladesh. You only pay when your order arrives at your doorstep. You are welcome to inspect the package before making the payment.
How long does delivery take?
For deliveries inside Dhaka, orders are typically delivered within 1–2 business days. For outside Dhaka (nationwide), delivery takes 3–5 business days. Orders are processed within 24 hours of confirmation. During peak seasons or holidays, there may be slight delays.
Can I return food products?
Due to the perishable nature of food products, we do not accept returns for opened or partially consumed items. However, if your product arrives damaged, with a broken jar, or if you received the wrong item, we offer a full replacement or refund. Please contact us within 24 hours of delivery with photo proof.
What if my jar arrives damaged or broken?
If your jar arrives damaged or broken during transit, please take clear photos of the damage (including the packaging) and contact us within 24 hours via phone or WhatsApp. We will arrange a free replacement or full refund at no additional cost to you.
How do I contact Acharkuthi support?
You can reach us through multiple channels: call us at 01624607294 (9 AM to 10 PM), message us on WhatsApp for instant support, email us at info@acharkuthi.store, or visit our Contact page to submit a query form. We typically respond within a few hours.